This episode features an interview with Chris Lampien, Operations Manager at Lampien Mechanical Services in Atlanta, Georgia. 6 years ago, Chris took over the reins of the family business from his father.  On this episode, Chris discusses the talent shortages he and other mechanical companies face, how to offer your clients the best customer experience, and the technical advances service providers must keep up with. 

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Guest Quote

“The biggest challenge is employees. Finding new technicians. Most of my staff is 50 to 60 years old. And there's not a lot of young people coming into the skilled trades. So that's my biggest challenge with business and achieving a higher potential is making sure I'm ready for the future. I don't have a shortage of applications. I have a shortage of finding people that are actually qualified.” —Chris Lampien

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Time Stamps 

*(0:22) About Chris

*(1:37) How Chris’s career has evolved

*(2:34) Creating Camaraderie

*(5:20) Creating customers for the long-haul

*(6:45) Segment 2: Across the Goal Line

*(8:50) Is growth always good?

*(9:51) How Chris measures success

*(11:09) Managing under unpredictability

*(13:00) Recent investments Chris has made

*(14:16) Segment 3: How We Do It

*(14:30) The great talent shortage

*(19:50) Nurturing great partnerships with service providers

*(24:25) Segment 3: Future Forward

*(28:14) COVID related shifts 

*(31:17) Chris’ advice to upcoming talent

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Sponsor:

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Links 

• Connect with Chris Lampien on LinkedIn
• Connect with Sid Shetty on LinkedIn
• Check out the ServiceChannel Website
• Check out Lampien Mechanical Services’ Website