CX Today's Charlie Mitchell hosts Zeus Kerravala, Founder and Principal Analyst at ZK Research.In this session, we discuss the entrance of Salesforce and Google in the CCaaS space, considering:<ul><li>Who is the target market for the Salesforce Contact Center?</li><li>How hard will Google go on CCaaS?</li><li>The current state of the CCaaS market</li></ul>

CX Today's Charlie Mitchell hosts Zeus Kerravala, Founder and Principal Analyst at ZK Research. In this session, we discuss the entrance of Salesforce and Google in the CCaaS space, considering:Who is the target market for the Salesforce Contact Center?How hard will Google go on CCaaS?The current state of the CCaaS market

First Impressions of the New Salesforce and Google CCaaS Platforms

News and Insights for Today, and Tomorrow CX Today reports on the latest customer experience technology news and marketplace trends. Every day our tech journalists uncover the hottest topics and vendor innovations shaping the future of work.Our coverage is fully digital offering our audience authentic news and insights on the channel of their choice. We offer daily news, weekly features, video conversations and authority content aligned to the needs of business leaders in today's world.For industry professionals, our weekly newsletter offers a range of popular stories hand-picked by our editorial team. Subscribe to our weekly newsletter.If you're seeking editorial coverage, connect with our news desk.

Share First Impressions of the New Salesforce and Google CCaaS Platforms

Sign up to save your podcasts

First Impressions of the New Salesforce and Google CCaaS Platforms

First Impressions of the New Salesforce and Google CCaaS Platforms