CX Today's Charlie Mitchell hosts Zeus Kerravala, Founder and Principal Analyst at ZK Research.In this session, we discuss the entrance of Salesforce and Google in the CCaaS space, considering:<ul><li>Who is the target market for the Salesforce Contact Center?</li><li>How hard will Google go on CCaaS?</li><li>The current state of the CCaaS market</li></ul>

CX Today's Charlie Mitchell hosts Zeus Kerravala, Founder and Principal Analyst at ZK Research. In this session, we discuss the entrance of Salesforce and Google in the CCaaS space, considering:Who is the target market for the Salesforce Contact Center?How hard will Google go on CCaaS?The current state of the CCaaS market

First Impressions of the New Salesforce and Google CCaaS Platforms

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First Impressions of the New Salesforce and Google CCaaS Platforms

First Impressions of the New Salesforce and Google CCaaS Platforms

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