There are five key areas that will ensure your outsourcing deal will meet its business goals. This session introduces these areas and provides guidance on how to leverage them for your success. We discuss how you can: • Avoid outsourcing engagements failure due to mismatched expectations, unclear scope SLAs and commercials. • Set appropriate expectations on timelines for transitions. • Manage change and multi-sourcing competencies when outsourcing. Visit http://eod.gartner.com/event/std18 to view more sessions from the Gartner Sourcing & Strategic Vendor Relationships Summit, 2015.