Host Amanda Brummitt speaks with Samantha "Sami" Hickert about how everyday, five-minute interactions build trust, engagement, and a people-first culture. Samantha shares concrete habits leaders can use immediately, including the 10-5 hallway greeting, meeting prompts, quick "pick-me-up" photo shares, short feedback polls, rounding, recognition, and a personal user manual to understand team members.

The episode emphasizes consistency and visibility from leaders: schedule five minutes daily to connect, collect and act on feedback, and make small, stacked actions that shift culture and improve retention, performance, and wellbeing.