Life is full of little phrases that make us flinch…

“We’re still waiting for our flight crew to arrive.”

“Due to an accident overnight, the bridge is closed for repair until further notice.”

“I saw something that concerns me, and I’d like to run more tests.”

They bring immediate annoyance and the worrying prospect of more pain.

Leading a business gives you many other opportunities to listen for and correct problems.

It took me decades of work to compile the following list of phrases. Ignore them at your peril…

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