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In episode 42 of our call center operations podcast "Advice from a Call Center Geek!" we talk about the 5 biggest and easiest ways to improve your call center today.

Out of all the topics we have discussed we talk about the five biggest ways to make the biggest impact in your call center.

1) Hiring for Culture
2) The TONE is the Message; Educating New hires
3) Agents Analysis
4) Measuring the right KPI's
5) Having Fun in your Call Center

Join the Advice from a Call Center Geek texting community! Text us at 814-247-0366 and you will be able to have direct access to us for any call center ops question. We will also be sending out exclusive call center ops content to all community members.

We will NEVER attempt to sell you anything nor will we sell your data. All this is, is another way for us to be able to help you with your call center operations questions.

 Through Expivia Digital, Tom works with contact center leaders on CCaaS platform selection, AI implementations, and NICE Studio and integration services. 

Same honest, vendor-neutral advice you hear on the Call Center Geek podcast, applied directly to your specific operational challenges. 

Schedule a consultation at ExpiviaDigital.com to discuss your contact center technology strategy. 

Click here:

expiviadigital.com

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