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CX Today's Charlie Mitchell hosts Nick Delis, Senior Vice President of International and Strategic Sales at Five9.

We consider how contact centers can handle influxes of traffic.

In doing so, we discuss:

• The challenges for customer, agents, and the wider business 
• How AI can tame those challenges 
• Industry-specific considerations for retail and insurance
• Non-AI-driven tools and tactics 

For more from the Five9 team, visit their website.

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