Is your Alexa not connecting to fire TV? Then needs to connect the Alexa device to fire the TV through troubleshooting steps. Due to many reasons behind the Fire TV can't link your Alexa device, Such as Alexa device and Fire Tv not registered with the same account, not using the same wifi network, Alexa App, or software not updating with the latest version. If still their problem, then need to call us USA/Canada +1 844-601-7233 and UK +44-808-164-1697.