We've all dealt with toxic team members - the ones who gossip, are rude to their colleagues, and make the salon environment less enjoyable for everyone. In this episode, we are joined by Jodi Ohama, salon coach and former multilocation owner, for a deep dive into managing toxicity in the salon environment. We discuss real stories, expert strategies, and practical steps salon owners can take to identify and remedy toxic behavior among their teams. Listen in as Jodi shares invaluable advice on handling challenging employees - and how to know when it's time to let them go.