Contact centers across all regions struggle with turnover, and traditional solutions like pay raises and recognition programs often fail to address the root cause.

Employees don't just want more money, they want meaningful investment and support.

Steve shares strategies EGS has used to maintain exceptionally low turnover in their 2,000+ employee operation in northern Mexico:

- Genuine investment in work & life skills

- Building mastery rather than pushing everyone into management

- Sitting with employees rather than in elevated offices

- Teaching employees to use AI 

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