Episode 13: From Brand Promise to Daily Practice – Fixing the CX Gap in Multifamily
Guest: Reece Register, Founder of CXOWorx

In this episode, we explore:

• The broken link between brand and on-site execution
• Why rebrands fall flat without operational reinforcement
• The danger of designing CX without emotional intelligence
• Centralization’s unintended impact on team growth and leadership
• What multifamily must steal from restaurants to compete in 2025

🔥 Quote of the episode:
“You’ve done something so well, they talk about you while eating spaghetti.”

📎 Resources:

• https://cxoworx.com
• https://www.linkedin.com/in/reeceregister
• Learn more at https://apartmentjedi.com