Most lawyers can agree that one of the most threatening emails ever to hit their inbox is announcing a new one (1) star review for their law firm. And while it is a horrible situation to be, now more than ever, there are multiple ways to handle the situation to turn around things.

Our conversation explores the recent updates Google My Business has introduced in an attempt to improve and expedite the handling of fraudulent or inappropriate reviews registered in your Google My Business account. So whether it’s a disgruntled competitor trying to stain your reputation or an unreasonable client abusing your GMB profile, Google is now offering you a way out.

But when the one-star review is from a real customer, where did things fell through the cracks? We explore how dealing with negative reviews can give your law firm a platform to show prospective clients how you over-correct things in the unlikely event that an event doesn’t go as planned.

Resources mentioned in this episode:

How to Manage Your Law Firm's GMB Reviews

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