<p>In this episode of the Journey Doctors Podcast, Dr. Mark Smith and Dr. Neil Skilling share their exercise routines, as well as a terrifying experience with a cycling class. The doctors share their prescriptions on how to prepare for changes at the business, using a brand of exercise bicycles as an example of both success and missed opportunities.</p>

In this episode of the Journey Doctors Podcast, Dr. Mark Smith and Dr. Neil Skilling share their exercise routines, as well as a terrifying experience with a cycling class. The doctors share their prescriptions on how to prepare for changes at the business, using a brand of exercise bicycles as an example of both success and missed opportunities.

Flex Your CX Muscles: How To Center The Customer Experience

Welcome to the Journey Doctors Podcast, hosted by Dr. Mark Smith and Dr. Neil Skilling of Kitewheel. 

In this podcast, we discuss burning topics for journey management, orchestration, analytics, and more, focused on getting you the information you need to deliver world-class experiences for your customers and clients. 

These doctors have prescriptions to fix gaps in the customer experience. 

Mark Smith and Neil Skilling met at the University of Edinburgh and are doctors in mathematics and engineering. They’ve built their careers on using data to improve customer experiences. Kitewheel is the latest of many projects that have transformed the way businesses deliver experiences to their customers.

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Welcome to the Journey Doctors Podcast, hosted by Dr. Mark Smith and Dr. Neil Skilling of Kitewheel. In this podcast, we discuss burning topics for journey management, orchestration, analytics, and more, focused on getting you the information you need to deliver world-class experiences for your customers and clients. These doctors have prescriptions to fix gaps in the customer experience. Mark Smith and Neil Skilling met at the University of Edinburgh and are doctors in mathematics and engineering. They’ve built their careers on using data to improve customer experiences. Kitewheel is the latest of many projects that have transformed the way businesses deliver experiences to their customers.

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Flex Your CX Muscles: How To Center The Customer Experience

Flex Your CX Muscles: How To Center The Customer Experience