As the coronavirus crisis continues, many airline passengers are still waiting for refunds from cancelled bookings. Meanwhile, some passengers have discovered that they would have to pay extra – thousands of dollars, in some cases – to rebook their cancelled flights for a different date.

Recently, a Lufthansa customer in Germany was asked to pay around $5,000 to change their travel dates after the airline cancelled their flight. The matter was taken to court in Germany and the airline lost. In this episode, Matt Graham chats to Dr Matthias Böse, the lawyer that defended this court case.

You’ll also hear about the latest Australian airline news and the current refund policies of Qantas, Jetstar & Virgin Australia.

Episode contents:

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Frequent Flyer Gazette articles referenced in the fortnightly news round-up: