In this episode, host David Perrotti, esteemed contractor and founder of Fine Home Contracting, sits down with Steve Flower of Restoration One. Steve, longtime friend and owner of a  successful restoration business, brings a wealth of knowledge and experience in dealing with water, mold, fire, and smoke damage restoration.

The dialogue begins with Steve recounting his career shift and the inception of Restoration One, emphasizing the unique challenges and rewards of the restoration industry. David and Steve delve into the critical aspects of restoration work, including emergency response, the importance of quick and effective communication, and the nuanced approaches to various types of damage restoration. They also discuss the significance of customer service in this line of work and share intriguing anecdotes that highlight the unpredictable nature of restoration jobs.

Topics Covered:

• The day-to-day operations of Restoration One, focusing on emergency response to water, mold, fire, and smoke damage.
• The importance of rapid communication and reliability in the restoration industry and how it impacts customer trust and business reputation.
• Detailed insights into the process of water damage restoration, from identifying the source to the intricacies of dealing with different types of water damage.
• The unexpected role of a restoration professional in navigating customer emotions and the psychological aspects of home damage.
• An exploration of the technical and safety challenges involved in mold remediation and the steps involved in ensuring a safe and thorough cleanup.

For anyone facing the daunting aftermath of home damage or interested in the behind-the-scenes of the restoration industry, this episode offers invaluable insights and practical advice. Join David and Steve as they navigate the complexities of restoring safety, comfort, and peace of mind to homeowners in distress. Whether you're dealing with a minor leak or a major disaster, their expert advice will equip you with the knowledge to tackle the challenge head-on.