Natalie and Graham talk hybrid working with Richard Stollery, stalwart of the contact centre industry where he’s been a CX pioneer at Xerox, LEGO, adidas and The Share Centre.

Like everyone, he’s had to navigate the Covid-driven, hybrid-working maze. Unlike many though, he was already used to managing remote teams way before we’d even heard of Covid-19. So, have a listen or watch Richard talk about the future of hybrid-working and how he and his team at The Share Centre are looking at defining their hybrid-working world.

And just for a little icing on the cake, you’ll find out why Richard has a unique, full size LEGO basketball in his office.