When it comes to resolving an incident there are a number of metrics that can be misleading. Resolution time, for example, can fluctuate wildly. However, there’s one that we have a significant amount of influence over.

Today, I’m talking to Brent Chapman, Founder at Great Circle, about how engineering teams should ditch metrics like MTTR and instead focus on what we can control; assembly time.

Brent's Information:

Website: https://greatcircle.com/

LinkedIn: https://www.linkedin.com/in/brentchapman/

Twitter: https://twitter.com/brent_chapman

WW2 plane improvements

Book - The Checklist Manifesto

https://slack.com/events/resolve-incidents-faster-in-slack

https://slack.com/blog/collaboration/engineers-netflix-pagerduty-slack

https://slack.com/resources/using-slack/the-modern-incident-response

https://slack.com/resources/using-slack/slack-for-incident-management

https://slack.com/blog/transformation/incident-management-slack

https://slack.com/intl/en-in/events/minimize-incident-response-times