#OWNR.LIFE with William Eastman

Focus on Customer Customization With William Eastman


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The last part is a preemptive approach to hold your best accounts. We discuss this at considerable length on Customer Wednesday. Here are a couple of the concepts we have discussed with an operations prism.

Topics: Horizontal Alignment - every process stars with the customer and works backwards Map the Moments of Truth or Touch Points and put somebody on it Bring the Customer Inside to help customize the products & services they use Pass on cost improvements to customers first - before they stop buying or decreasing orders

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#OWNR.LIFE with William EastmanBy IBGR onAir Talent William Eastman