#banking #fintech #CX

A short & juicy chat with Paolo Sironi about the difference in financial services between Outputs & Outcomes.
 
Now that access to technology is democratised, the key to succeeding during the Ecosystem platform revolution lies in the ability to offer personalised & contextualised outcomes.

Paolo Sironi is a prolific author https://www.thepsironi.com/ and the Global Research lead at IBM in Banking. https://www.linkedin.com/in/thepsironi/