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Straight from the sun and sand of the Dominican Republic, in this episode, your host Amy Milne gets real about why the little things are so crucial to nailing your event experience. She draws a parallel between non-profit events and guest stays at a resort hotel, opening our eyes to the fact that resorts are creating thousands of individual event experiences 24/7. It's all about anticipating the needs and expectations of your participants, which can seem like a lot of work up front but, as Amy promises, will be well worth it in the end. To wrap things up, Amy shares some of her favourite little things that are sure to surprise and delight your event participants!

"It is the little things that mean so much and, in the end, add up to something so very big.” - Amy Milne

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