SHOW NOTES (DRIVE VERSION)

Episode Title: Food Service Execution: Auditing Territory Food Compliance (Episode 89) Episode Description: "By operating an empty food warmer during a peak consumer period, David actively forced dozens of hungry customers to leave the property and purchase their lunch from a competitor." In this episode of Drive, Mike Hernandez explains why District Managers must stop Store Managers from utilizing empty food warmers to achieve zero waste, and force them to maintain consistent preparation levels to protect territory revenue.

What You Will Learn:

• Mike's Professional Background: Why a lack of operational uniformity across multiple locations permanently destroys the consumer's trust in your food program.
• The Zero-Waste Failure: How punishing Store Managers for physical food waste actively encourages them to operate empty equipment during peak consumer hours.
• The Availability Mandate: The exact conversation you must have with a Store Manager to explain that a ten percent waste margin is a mandatory requirement for generating maximum daily revenue.
• The Territory Data Audit: How to compare physical waste logs against electronic transaction journals to identify which Store Managers are falsifying documentation.

Resources & Links:

• Download the Territory Food Compliance Matrix: Text the code word DRIVE89 to 9 5 6 - 8 9 7 - 9 1 9 2.
• Recommended Listen: Arrive: Episode 99.
• Watch the Channel: Check out the YouTube channel and subscribe at @cStoreCenter.