SHOW NOTES (SURVIVE VERSION)

Episode Title: Food Service Execution: Auditing the Food Timers (Episode 89) 

Episode Description: "You failed because you assumed your sales associate was managing the food safety protocols, and you completely neglected to physically verify the equipment yourself." In this episode of Survive, Mike Hernandez explains why Assistant Managers must stop trusting verbal confirmation and start physically auditing the hot food equipment to prevent sales associates from serving expired products.

What You Will Learn:

• Mike's Professional Background: Why shift leaders cannot rely on assumption when managing high-risk temperature protocols.
• The Tunnel Vision Failure: How cashiers completely ignore flashing digital timers when they are focused on processing a continuous line of customers.
• The Physical Verification Protocol: The exact procedure for reading the physical packaging to mathematically calculate if a product has exceeded its maximum holding duration.
• The Immediate Correction: How to temporarily pause the transaction line to force your sales associate to discard and document the expired food.

Resources & Links:

• Download the Mid-Shift Food Verification Guide: Text the code word SURVIVE89 to 9 5 6 - 8 9 7 - 9 1 9 2.
• Recommended Listen: Thrive: Episode 98.
• Watch the Channel: Check out the YouTube channel and subscribe at @cStoreCenter.