Even though Edgar Guillory has worked for the Inn at Serenbe for less than two years, it’s almost impossible to imagine a time before him. As Director of Guest Experience, Edgar kickstarted The Inn’s concierge program, bringing an already high standard of service to an entirely new level of hospitality. In fact, he is so overwhelmingly popular with our guests that he’s mentioned by name in pages of online reviews - including the reviews generated by AI. 

For this interview, HR Director Stephanie Coyne is back to chat with Edgar about learning the hospitality ropes (occasionally the hard way) in his native Mexico, why he almost ignored Serenbe’s first attempt to reach him, and his personal philosophy for exceptional customer service. 

Shownotes 

• Serenbe Events
• The Inn at Serenbe
• Inn at Serenbe Packages
• Bamboo Juices
• The Hill at Serenbe
• The Farmhouse at Serenbe
• The Inn at Serenbe on Tripadvisor 

Key Words: Hospitality, Customer Service, Concierge, Inn at Serenbe, Serenbe, Boutique Hotel 

The new book, Start In Your Own Backyard, is out and available for ordering. 

Step off the treadmill of life and book a stay at the Inn at Serenbe. Use code Serenbe Stories when you book online or over the phone and receive 10% off your stay!

Learn more about Serenbe and see our Events Calendar. Order your copy of Start In Your Own Backyard: Transforming Where You Live with Radical Common Sense by Serenbe founder Steve Nygren.