For The Record - Archive

• Watch Full Video Episode
• PicoScope Features (00:00:15)
• Noise Vibration Harshness (00:01:31)
• Using PicoScope for Diagnostics (00:02:12)
• Ease of Use for All Levels (00:03:14)
• Learning Curve and Training (00:04:51)

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• Preparing for the Unexpected (00:00:06)
• Personal Experiences and Planning (00:00:23)
• Financial and Legal Preparations (00:01:17)
• Key Employee Insurance (00:02:24)
• Importance of Documentation (00:03:14)
• Real-Life Examples of Tragedy (00:04:12)
• Consequences of Lack of Planning (00:05:40)
• Encouragement to Act (00:06:42)

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Thanks to our Partners, Shop Boss, and 360 Payments

Rena Rennebohm from Empowered Advisor introduces the "Five C's of a Phone Call"—Comfort, Customer, Car, Conclusion, and Close—designed to help service advisors optimize phone interactions and increase conversion rates in the automotive service industry. She emphasizes the financial value of effective phone communication, noting that well-handled calls can greatly improve customer engagement and boost shop profitability.

Rena Rennebohm, CEO and Creator of Empowered Advisor. Rena’s previous episodes HERE.

Show Notes:

• Watch Full Video Episode
• Comfort (00:00:26)
• Customer (00:01:09)
• Car (00:01:39)
• Conclusion (00:02:17)
• Close (00:03:53)
• Value of a Phone Call (00:04:36)
• Customer Experience Insights (00:05:50)

Shop Boss – Shop Management Software built by shop owners for shop owners. It works the way you need it to, right out of the box. Find on the web at https://shopboss.net

Connect with the Podcast:

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-Visit the Website: https://remarkableresults.biz/

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-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-Special episode collections: https://remarkableresults.biz/collections

The Aftermarket Radio Network: https://aftermarketradionetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

• Watch Full Video Episode
• ASTA EXPO: https://astaexpo.com/
• NAPA Autotech: https://www.napaautotech.com/learn
• Thoughts on Being an Automotive Einstein (00:00:28)
• The Importance of Passion (00:02:03)
• Utilizing Online Resources (00:02:54)
• Visual Inspection Skills (00:04:34)
• Foundational Knowledge in Electricity (00:05:41)
• Understanding Pinpoint Tests (00:06:43

• Watch Full Video Episode
• Automotive Aftermarket Retailers of Ontario (AARO): https://www.aaro.ca/
• Intimidation with Software (00:00:29)
• Shop Management Software Overview (00:02:08)
• Transferring Diagnostic Skills (00:03:36)
• Key Business Metrics (00:05:20)

• Watch Full Video Episode
• Automotive Aftermarket Retailers of Ontario (AARO): https://www.aaro.ca/
• Emily's Perspective as a Female Shop Owner (00:00:26)
• Challenges and Comments Faced (00:00:56)
• Desire for Business-Focused Conversations (00:01:41)
• Importance of Leadership and Skills (00:02:29)
• Understanding Intentions Behind Comments (00:03:52)
• Common Ground with Male Counterparts (00:04:57)
• Personal Mindset on Success (00:06:04)
• Role Model Considerations (00:06:54)

Thanks to our Partners, Shop Boss, and 360 Payments

Recorded at the 2024 Automotive Aftermarket Retailers of Ontario (AARO) Business Management and Lindertech Training Trade Show, Donny Seyfer from NASTF highlights the increasing complexity of vehicle systems, security concerns like vehicle theft, and broader issues such as employment and the right to repair.

Donny Seyfer, NASTF, Listen to Donny’s previous episodes HERE.

Show Notes:

• Watch Full Video Episode
• Automotive Aftermarket Retailers of Ontario (AARO): https://www.aaro.ca/
• Importance of Embracing Complexity (00:00:26)
• Vehicle Theft and Security (00:01:01)
• Challenges in the Industry (00:01:35)
• Right to Repair Evolution (00:01:53)
• Preparation for Vehicle Repairs (00:03:15)
• Embracing Complexity for Professional Growth (00:04:21)

Thanks to our Partners, Shop Boss and 360 Payments

Shop Boss – Shop Management Software built by shop owners for shop owners. It works the way you need it to, right out of the box. Find on the web at https://shopboss.net

Connect with the Podcast:

-Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

-Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters

-Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976

-Subscribe on YouTube: https://www.youtube.com/carmcapriotto

-Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/

-Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/

-Follow on Twitter: https://twitter.com/RResultsBiz

-Visit the Website: https://remarkableresults.biz/

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Special episode collections: https://remarkableresults.biz/collections

The Aftermarket Radio Network

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.

Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

• Profit as a Dirty Word (00:01:36)The negative perception of profit in local businesses, especially in automotive repair.
• Understanding Profit's Necessity (00:02:33)Why profit is essential for business sustainability and employee compensation.
• Bridging the Gap of Understanding (00:03:39)Discussion on managing perceptions of profit among employees and the public.
• Importance of Profit for Employee Wages (00:04:53)The need for profit to provide fair wages and benefits to employees.
• Profit as a Reward (00:06:01)Nichole talks about the legitimacy of seeking profit as a reward for business efforts.
• Building Business Reserves (00:07:11)The importance of having profit reserves to sustain businesses during tough times is highlighted.
• Transparency in Finances (00:08:35)Transparency about business finances to help employees understand profit.
• Tying Compensation to Profitability (00:09:44)The idea of linking employee compensation to the business's profitability is discussed.
• Conclusion on Profit's Role (00:10:57)Reinforcing that profit benefits everyone in the business ecosystem.

• Watch Full Video Episode
• Automotive Aftermarket Retailers of Ontario (AARO): https://www.aaro.ca/
• Discussion on Flat Rate Pay Systems (00:00:27)Discussing flat rate pay systems and their challenges in the automotive industry.
• Challenges for New Technicians (00:01:11)Difficulties faced by younger technicians under flat rate pay, emphasizing the learning curve.
• Alternative Pay Programs (00:03:09)Discussion on the need for alternative pay structures as some dealers move away from flat rate.
• Training and Continuous Changes (00:06:06)The impact of constant training and changes on technicians' performance under flat rate systems.
• Paying for Dreams, Not Just Jobs (00:06:22)Carlo advocates for a pay structure that supports employees' aspirations rather than just their job roles.
• Ethics and Speed in Flat Rate Systems (00:08:22)Concerns about ethical practices and the culture created by a focus on speed over quality in flat rate pay.
• The Need for Professionalism (00:09:23)The importance of professionalism and fair compensation in the automotive industry.
• Individual Pay Programs (00:10:23)Discussion on the necessity of tailoring pay programs to individual employee needs and dreams.
• Building Employees' Dreams (00:13:34)The importance of understanding and supporting employees' dreams to foster loyalty and performance.