In this episode, we sit down with Sujen, Head of Non-Motor Claims at Zurich Insurance Malaysia, whose career journey spans marine engineering, construction, forensic investigations, and now senior leadership in the insurance sector.

Sujen began his career at sea as a marine engineer before transitioning into construction engineering and later forensic engineering, where he investigated complex fire, explosion, and machinery failure cases across the region.

But the pivotal moment came when he made the move into insurance.

Now overseeing major claims, Sujen offers a rare perspective from both sides of the table , the technical investigation side and the claims decision-making side.

In this conversation, we explore:

• What drives a career transition from forensics into insurance

• The evolving role of investigations within the insurance sector

• The growing complexity of modern losses

• How forensic findings truly influence claims outcomes

• The importance of clear communication in high-stakes environments

• Preparing reports with litigation in mind

This episode is essential listening for investigators, engineers, claims professionals, and anyone working at the intersection of risk and responsibility.

Links:

Sujen Gannetion Linkedin

Forensic Document Examiner

What The Fire Instagram Facebook LinkedIn

Forensic Origin and Cause Investigations

Vithyaa Thavapalan LinkedIn