Customer service reps are often taught to be empathic, to put themselves in the customer's shoes. But research suggests empathy isn't the skill you're looking for.

Customer service reps are often taught to be empathic, to put themselves in the customer's shoes. But research suggests empathy isn't the skill you're looking for.

Customer service reps are often taught to be empathic, to put themselves in the customer's shoes. But&nbsp;research suggests&nbsp;empathy isn't the skill you're looking for.

Forget Customer Empathy — Focus on Customer Compassion

Customer support is hard, but also rewarding. We read you our best posts on support, sales, and customer communication. If you&rsquo;re running a business and care about building customer relationships, this is for you.

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Customer support is hard, but also rewarding. We read you our best posts on support, sales, and customer communication. If you’re running a business and care about building customer relationships, this is for you.

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Forget Customer Empathy — Focus on Customer Compassion

Forget Customer Empathy — Focus on Customer Compassion