Peru is a remarkable country whose image is dominated by Machu Picchu. But it deserves so much more.

This post uses examples experienced by Denyse Drummond-Dunn during her visit, to show how Peruvians are experts in customer delight!

It includes how Peruvians welcome and truly value the business of its guests. From travelling in the luxurious coaches between cities to the excellent, if sadly old-fashioned service on the Andean Explorer, Denyse shares the inspiring customer centricity she witnessed everywhere.

The examples will inspire every listener to improve how they treat their customers with examples to steal with pride.