Support forums can be another good source of customer feedback.

This can be similar to support tickets, but with forums, you’ll see multiple people add feedback to the same thread, which can be handy.

You can use forums to search for specific queries around areas of the app that you’re currently working on.

If your company doesn’t have support forums, or if you’re a startup just getting started, you can oftentimes still benefit from your competitors support forums. This can be a great way to discover the things that your competitors users are finding frustrating.