Wayfair was not built in a day. It was built slowly, deliberately, and with a partnership that worked because neither of them ever got the last word. In this episode of Zinnov Podcasts, we bring together the Wayfair founders, Niraj Shah and Steve Conine, in conversation with Nitika Goel, Managing Partner and CMO at Zinnov, to hear the Wayfair story of what it truly takes to build and scale a durable company.

Over more than two decades, Niraj and Steve built Wayfair not by chasing momentum, but by returning to first principles whenever things became complex. They believed that disagreement—handled well—leads to truth. That data should challenge instinct. And that progress worth keeping often feels slower than expected.

For ten years, the company was bootstrapped. Scarcity sharpened decisions and forced focus. As the organization grew, the work evolved from doing everything themselves to building systems others could trust.

Culture, people principles, and operating discipline became anchors: quiet mechanisms that helped thousands of people move in the same direction. This isn’t a story about perfect decisions. It’s about staying in the work through uncertainty, trade-offs, and time.

For leaders navigating scale, complexity, or change, this episode of Zinnov Podcasts offers a simple reassurance: patience is not hesitation, discipline is not restraint, and building something that lasts is, in itself, an act of leadership.

Tune in now.