Frank Viscuso is a retired Deputy Chief who served in the town of Kearny, New Jersey. He is the author of the bestselling books: Step Up and Lead, Step Up Your Teamwork, and The Mentor. He is an international keynote speaker where he shares his passion for leadership, teambuilding, and customer service to a wide variety of audiences: both within the fire service and beyond.

In this episode, Jim Moss and Frank Viscuso define success, and discuss key qualities of successful firefighters and leaders, essential qualities of successful teams, why teams fail, informal and formal leadership, failure, and more.

Learn more at: FrankViscuso.com