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Fred Gehrke - former VP of Support at Bolt. How to grow your support team from 20 to 200 in 7 months and help employees reach their full potential
Fred Gerhke is the former VP of Support at Bolt. Bolt is one of the fastest-growing tech companies in Europe, which initially started as a ride-hailing app and now also offers car rentals, micro-mobility, food delivery, and dark store solutions in 45 countries around the world. Fred began his customer support journey more than 15 years ago at Microsoft and has developed a unique system for hiring and developing people. In this episode, you'll hear awesome stories from Fred's career like creating business continuity plans for when a tsunami hits Japan and how he hired 200 new support people in 7 months at Bolt.
Over the years, he has built an organization of more than a thousand people and is now taking some time off to focus on his hobbies.
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By Gustav Kotkas, QminderFred Gerhke is the former VP of Support at Bolt. Bolt is one of the fastest-growing tech companies in Europe, which initially started as a ride-hailing app and now also offers car rentals, micro-mobility, food delivery, and dark store solutions in 45 countries around the world. Fred began his customer support journey more than 15 years ago at Microsoft and has developed a unique system for hiring and developing people. In this episode, you'll hear awesome stories from Fred's career like creating business continuity plans for when a tsunami hits Japan and how he hired 200 new support people in 7 months at Bolt.
Over the years, he has built an organization of more than a thousand people and is now taking some time off to focus on his hobbies.