Join 2600Hz Head of Marketing Alisa Bartash and Jon Arnold, Principal of J Arnold & Associates, for a conversation about CCaaS.  In this episode, Jon and Alisa discuss the dynamic market shift toward CCaaS, why CCaaS is gaining popularity, and the outlook for CCaaS in 2020 and beyond. As mentioned in the podcast, check out Jon's recently published article, "Is the Balance of Power Shifting from UCaaS to CCaaS?" for more on this topic.