Taking responsibility is perhaps the hardest thing to do. That is because it requires you to empathize with the other person. Acknowledging that you may have done something that impacted somebody else in a negative way implies a negative intent and challenges our sense that we are well-meaning rational beings. 

Describing how the act affected the other person negatively generates trust and credibility. It makes it clear that you are looking at the situation from the perspective of the other person. Offering restitution indicates your willingness to repair the relationship.

To download your PDF of the Fresh Start Healthy Relationships Workshop: Conflict Resolution Techniques for Partnerships - Managing Emotions, please click on this link https://www.freshstartmediation.ca/resources or email [email protected]