Digital Transformation with Customer Experience is compelling companies to develop a carefully planned frictionless CX Strategy that facilitates the Internet of Things while designing new products and systems into the markets. Empowered customers have unprecedented access to information, and their voices through social media, which has granted them the confidence to engage with companies in channels of their choice.

This has made quality customer interactions one of the main parameters of frictionless CX Strategy and investing in CX Technology a priority in marketing and management in businesses. Integrated Inheritance Coefficient Technology and devices can now prepare customer service representatives to resolve all customer needs and events across the different channels seamlessly and frictionlessly.

The Inheritance based Technology offers increased value with frictionless CX, intelligent business models, effective interactions with customers, and collaborators with manufacturing – fulfillment – distribution – sales systems. It enhances creative destruction and frictionless innovations towards sustainable development in the global economy while maximizing revenue, productivity, workforce capabilities, and retention at minimum cost, time, and risk.