Not All Feedback Is Created Equal

 

In this episode, Friederike Fabritius shares her insight about the effective ways of giving and receiving feedback. She drives home the importance of intention when it comes to feedback by using real-world examples. Key points include understanding the giver's intentions, delivering bad news quickly and honestly, avoiding the 'feedback sandwich', and ensuring feedback is timely. Friederike introduces the EECC framework (Example, Effect, Change, Continue) as an effective guide for providing better feedback.

 

00:00 Introduction to Effective Feedback

00:17 When To Ignore Feedback

03:08 Understanding Intentions

04:29 Delivering Negative Feedback Effectively

06:43 The Problem with the Feedback Sandwich

07:47 Why Timing is Important

08:45 Balancing Positive and Negative Experiences

11:07 The EECC Feedback Framework

12:09 Recap and Final Thoughts

 

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