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From 411 Operator to Contact Center Geek: An Interview with Contact Center Operations Expert, Matt Beckwith | Recorded for Quality Assurance: Episode 8
This episode of Recorded for Quality Assurance features Matt Beckwith, Director of Customer Experience for Clark Pest Control and the man behind the popular blog, "The Contact Center Geek." Tune in to listen to Matt share his unique take on contact center technology, how he has successfully created a 100% work-from-home contact center, and how he is tackling agent attrition.
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By VistioThis episode of Recorded for Quality Assurance features Matt Beckwith, Director of Customer Experience for Clark Pest Control and the man behind the popular blog, "The Contact Center Geek." Tune in to listen to Matt share his unique take on contact center technology, how he has successfully created a 100% work-from-home contact center, and how he is tackling agent attrition.