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From Agent to Executive: Unique Insights into all aspects of the contact center with Tom Benton | Recorded for Quality Assurance: Episode 3
This Episode of Recorded for Quality Assurance features Tom Benton, the Head of Operations at Vistio. Tune in and listen as Tom shares his unique insights into the main pain points from the perspective of the contact center agent, manager, and risk management professional. He also delves into some of the failsafe solutions to these pain points that he has developed over his long career in the industry.
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By VistioThis Episode of Recorded for Quality Assurance features Tom Benton, the Head of Operations at Vistio. Tune in and listen as Tom shares his unique insights into the main pain points from the perspective of the contact center agent, manager, and risk management professional. He also delves into some of the failsafe solutions to these pain points that he has developed over his long career in the industry.