🎙️ In this episode we go beyond the AI hype and explore what it actually takes to turn AI strategy into real business impact.

Joining us is Franny Hsiao, EMEA Leader of AI Architects at Salesforce, who advises some of the largest enterprises on how to design, scale, and govern AI across complex technology landscapes.

Franny’s journey into AI started long before generative AI made headlines—from early research in cognitive science and language processing to building medical AI systems that helped oncologists match cancer patients with clinical trials. Today, she helps organizations navigate the rapidly evolving world of Agentforce, enterprise AI ecosystems, and multi-agent architectures.

In this conversation, we unpack how AI discussions with customers have evolved dramatically in just the last year—from model hype and experimental pilots to questions about governance, trust, sustainability, and how to scale AI across entire organizations.

Franny shares what separates companies that successfully operationalize AI from those stuck in the infamous “POC graveyard,” why data foundations and human adoption matter more than flashy demos, and where Agentforce truly fits into the broader enterprise AI landscape.

We also explore some fascinating emerging topics—from agent ecosystems and ambient intelligence to green AI, circular AI, and “successor agents” that preserve institutional knowledge even when employees leave a company.

If you’re wondering:

• Why so many AI initiatives fail after the first pilot
• How enterprises should actually structure their AI strategy
• Where Agentforce creates the most value
• And how companies can move fast with AI without breaking trust,

this episode is packed with insights you won’t want to miss.

If you want to learn more about the topic or get in touch with us, you can find us here:

Franny Hsiao

🔗 https://www.linkedin.com/in/frannyhsiao/

Steffi Kromer & InspireAI

🌐 www.inspireai.com

🔗 www.linkedin.com/in/steffi-kromer