In this episode of CGI’s From AI to ROI podcast, host Fred Miskawi, Vice President and Global AI Innovation Expert Services Lead at CGI, is joined by Imran Aziz, Senior Director of Product Management at UiPath, and Doug Vargo, Vice President of Emerging Technologies at CGI. Together, they explore the shift from “bots to brains”—that is, from traditional robotic process automation (RPA) to agentic artificial intelligence (AI)—and the strategic value this evolution brings to organizations. 

The discussion covers what constitutes agentic AI and provides real-world business applications across sectors. It also offers insights on navigating the “bots to brains” shift through a strong foundation in governance, data readiness and workforce transformation.

Discover how AI is transforming enterprises and government organizations. Visit cgi.com/ai for insights, resources, and news on AI-driven strategies.

In this episode of CGI’s From AI to ROI podcast, Victor Foulk, Vice-President of Emerging Technologies at CGI Federal, sits down with Andrew Donaher, Vice-President at CGI Canada and lead for AI, Data and Analytics. Together, they unpack the evolving complexity of global supply chains and the transformative role of agentic AI.

From regulatory compliance and intermodal logistics to human-centered automation, they share firsthand insights on how intelligent agents are enabling resilience, agility and sustainability. The conversation emphasizes the importance of data visibility, responsible AI governance and human-centered change management as organizations prepare for the future of intelligent supply chain ecosystems.

Discover how AI is transforming enterprises and government organizations. Visit cgi.com/ai for insights, resources, and news on AI-driven strategies.

In this podcast episode of From AI to ROI, CGI’s Victor Foulk hosts a powerful discussion with Niklas Bläsing, Director Consulting Expert at CGI in Germany, and Sebastian Glock, Director of Product Marketing at Cognigy, on various high-impact agentic AI use cases across industries. 

The trio deep dives into how intelligent agents deliver real-time, context-aware support across channels—transforming both customer service and business operations. They examine how industries such as retail, government and logistics are leading the way, as well as how organizations can overcome challenges related to integration, governance and workforce readiness.

In the conversation, the speakers reflect on the evolution of customer experience: moving away from rigid, robotic interfaces toward intuitive, human-like interactions that elevate customer satisfaction and reduce friction. From proactive outbound calls to hyper-personalized responses, agentic AI is unlocking the potential for meaningful service at scale.

Discover how AI is transforming enterprises and government organizations. Visit cgi.com/ai for insights, resources, and news on AI-driven strategies.

As artificial intelligence (AI) continues to evolve, organizations are exploring the potential of agentic AI. In this episode of From AI to ROI, CGI’s Fred Miskawi, Andy Donaher and Cheryl Allebrand discuss how agentic AI differs from traditional robotic process automation (RPA) and more familiar forms of generative AI. The podcast also covers how enterprises can responsibly implement agentic AI,  while maintaining human guidance and ensuring that trust, transparency and quality assurance are integrated as part of a human-agent partnership management framework.

The conversation explores key deployment considerations, the role of generative AI in data quality improvement, and the importance of aligning AI initiatives with business goals instead of just focusing on technology. 

Fred, Andy and Cheryl advocate for responsible and thoughtful integration of agentic AI into existing processes and working with a strategic implementation partner to navigate challenges.

Discover how AI is transforming enterprises and government organizations. Visit cgi.com/ai for insights, resources, and news on AI-driven strategies.

CGI’s From AI to ROI podcast series features expert discussions on how AI drives change across organizations and how to achieve trusted outcomes. In this episode, host Helen Fang is joined by CGI experts Dr. Diane Gutiw and Andy Donaher to explore the topic of AI for good across three dimensions: environmental, social, and governance. Diane and Andy share insights and real-world examples of how AI helps to address societal challenges, improve organizational performance, and enhance well-being. This episode is part 2 of 2. 

For the latest information on CGI’s responsible use of AI principles and practices, read our 2024 Responsible AI Report, or visit Responsible AI on cgi.com.

Discover how AI is transforming enterprises and government organizations. Visit cgi.com/ai for insights, resources, and news on AI-driven strategies.

CGI’s From AI to ROI podcast series features expert discussions on how AI drives change across organizations and how to achieve trusted outcomes. In this episode, host Helen Fang is joined by CGI experts Dr. Diane Gutiw and Andy Donaher to explore the topic of AI for good across three dimensions: environmental, social, and governance. Diane and Andy share insights and real-world examples of how AI helps to address societal challenges, improve organizational performance, and enhance well-being. This episode is part 1 of 2. 

Discover how AI is transforming enterprises and government organizations. Visit cgi.com/ai for insights, resources, and news on AI-driven strategies.

CGI’s From AI to ROI podcast series features expert discussions on how AI drives change across organizations and how to achieve trusted outcomes. In this episode, host Frederic Miskawi is joined by Nicholas Morel from Google and Dr. Diane Gutiw from CGI to reflect on the major AI advancements in 2024 and their implications for the future. They explore how organizations can use AI responsibly and effectively to achieve ROI, the critical role of AI governance, and the emerging trends expected to define 2025.

Discover how AI is transforming enterprises and government organizations. Visit cgi.com/ai for insights, resources, and news on AI-driven strategies.