When was the last time you actually did the job you ask your team to do?

Reports and dashboards show numbers, but they’ll never show the real frustrations—or sparks of inspiration—your team experiences daily.

In this episode of From Boss to Leader, Velma Knowles shares stories from Southwest Airlines’ Herb Kelleher and her own frontline experience to reveal why walking in your team’s shoes transforms trust, decisions, and influence.

connect here: www.velmaknowles.com