[email protected] | 212.731.4230 | Book an Appointment Here (34) Madhur Duggar | LinkedIn

In this episode, we dive into the inspiring journey of Ethan Farlow, COO at Comtech Network Solutions. From his early days assembling computers and a stint as a professional bullfighter to leading operations at his family-run IT services firm, Ethan shares how he’s cracking the whip to drive operating profitability. Learn how ComTech leverages data, automation, and client-centric strategies to streamline operations, negotiate with vendors, and scale sustainably. Packed with actionable insights on standardization, hiring best practices, and the future role of AI in MSPs, this conversation is a must-listen for anyone looking to optimize their business for growth and efficiency. 

Topics discussed include:

• Ethan Farlow and Comtech Solutions: A Family Legacy
• Driving Efficiency Through Standardization
• Leveraging Data for Vendor Negotiations - It's All About Confidence  
• Key Performance Indicators That Matter - Time per Endpoint per Month!
• Data-Driven Automation - Using Videos to Automate Workflows  
• Best Practices for Hiring - How to Attract the Right People  
• Offshoring: Current Views and Future Plans - Keeping All Options Open
• Cross-Selling and Upselling Through Data Analysis - Keep a Client Matrix 
• Navigating the Future with AI - Mastering Unstructured Data
• Advice for MSP Leaders - Know Your Cost to Push Price

Madhur Duggar is a Senior M&A Advisor at Excendio Advisors and focuses on IT Services

Reach out to Madhur at [email protected] or 212.731.4230  

Book an Appointment with him on his LinkedIn at www.linkedin.com/in/madhur-duggar

Check out Excendio Advisors and our amazing content at www.excendio.com

www.linkedin.com/in/madhur-duggar