Christian Montes, Executive Director of Sales at NobelBiz, talks to Steve Bederman, CEO of NobelBiz, about how he went from recording artist to tech entrepreneur and how he turned his failures into successes. Learn from Steve's vast experience in running contact center operation, with a focus on how leaders can inspire and help their people get to new heights in their careers. This is First Contact: Stories of the Call Center, Episode 1 of Season 1.