In this episode, Henry Saint-Juste interviewed Ash Barrett, a Solution Architect who has mastered the art of building enterprise applications at scale. Ash’s journey is nothing short of inspiring, starting in a call center at Nationwide Insurance and rising to prominence as a key figure in their engineering team.

Ash shares how their firsthand experience as a representative sparked the creation of a groundbreaking software co-pilot—long before the age of AI assistants—that revolutionized the way call center reps worked. The impact was so profound that it caught the attention of Nationwide’s executives, who quickly realized Ash’s talents were better suited to engineering than answering calls.

Tune in to hear Ash’s unique perspective on bridging the gap between front-line challenges and technical solutions, the lessons learned along the way, and advice for those looking to transition into tech from unconventional beginnings. This episode is a testament to the power of curiosity, innovation, and believing in your potential.