In this episode, John dives deep into the importance of capturing business systems and the best approaches to doing so. He highlights that systems are captured not just for the sake of documentation, but to share and distribute them efficiently within a team, particularly in a distributed work environment. John explains the pitfalls of creating overly complex documents that become unreadable and instead advocates for clear, concise, and practical documentation. He differentiates between systems, processes, and procedures and introduces the concept of the four P's: Policy, Process, Procedure, and Props. The discussion also touches on the importance of training alongside systems documentation to ensure users can follow the guidelines effectively. Finally, John outlines a systematic approach to creating systems, emphasising practical engagement with team members to help them capture and refine the processes accurately.

Systems From The Box with John Tonkin

For more information on John Tonkin

Visit: https://www.braininabox.com.au/

Or connect on LinkedIn: https://www.linkedin.com/in/tonkinjohn/

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Produced by: Podcasts Done For You

View this episode on YouTube @PodcastsDoneForYou_clients