John Schwartzenberger from Flexera and Kelly Yip explores the complex reality of managing major software vendors in today’s IT landscape. Gain a clear understanding of why Tier 1 vendors are so difficult to control, how SaaS sprawl and shadow IT create hidden risks, and why entitlement data is often a critical blind spot. The episode also introduces the idea of a proactive onboarding framework - showing how consistent, strategic approaches can replace reactive management and bring order to the chaos of vendor relationships.

"All the information is out there: training, best practices, maturity assessments—use them to become a stronger practitioner." - John Schwartzenberger