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From chaos to consistency: the DSO case acceptance formula with Janet Hagerman
Janet’s path: hygienist → hygiene director for 100+ locations → fractional CHO
Building a best-in-class perio program and regional hygiene leadership model
Case acceptance: mindset, questions, emotional + logical alignment
Why soft skills matter more as tech advances
Culture you can live and measure across locations
Starting points: coaching, org chart, HR/handbook compliance, KPI tracking
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By KollaJanet’s path: hygienist → hygiene director for 100+ locations → fractional CHO
Building a best-in-class perio program and regional hygiene leadership model
Case acceptance: mindset, questions, emotional + logical alignment
Why soft skills matter more as tech advances
Culture you can live and measure across locations
Starting points: coaching, org chart, HR/handbook compliance, KPI tracking