Ondřej Klega, an e-commerce expert, envisions a future where AI significantly shapes our lives by personalizing shopping experiences through chatbots, expediting deliveries via drones, and facilitating international market entry. He also anticipates drone delivery will make "last mile" delivery more efficient and that augmented reality will decrease product returns. He suggests that brick-and-mortar stores will transform into experiential hubs, enhanced by virtual and augmented reality, as online shopping becomes the norm for everyday goods, but...

• How can smaller e-commerce businesses compete with large marketplaces?
• And what new skills and expertise will be crucial for success in this field over the next decade?

The Future of Ecommerce podcast series provides insight into the future of business, technology, and society. As a birthday gift to the public, Dexfinity brings it to its 10th anniversary.

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