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From Complaints to Success in Your Cleaning Business | The Magnetic Operator Ep.6
▶️ Listen to these 30 minutes to learn how to handle customer complaints like an elite cleaning business operator.
📈 Learn what we do at Otuvy: https://www.otuvy.com
Join me, Caden Hutchens, and my co-host, Samuel Clayton, for the sixth episode of The Magnetic Operator podcast. In this episode, we discuss how to proactively build operational systems to prevent customer complaints. And when complaints do come in, how to turn them from a hiccup into an opportunity.
Who am I? 👇
I’m Caden Hutchens, CEO of Otuvy, with over a decade of experience working in the facility services industry. During this time, I've consulted with BSCs and facility management leaders, achieving operational excellence and quality management success.
My journey started from hands-on labor jobs to becoming an assistant at Otuvy, gradually climbing the ranks. From these diverse experiences, I aim to share valuable knowledge to help businesses in the facility service industry thrive.
My content focuses on how operational leaders in facility management and commercial cleaning can use leadership and operational frameworks to enhance their relationships with managers, employees, clients, and key stakeholders. From my experience, if these three relationships are dialed in, you’ll see a massive impact on your work life.
I'm passionate about collaborating to achieve significant business and personal goals. Let's build a community of like-minded leaders who can inspire each other!
-C.H.
View all episodes
By Caden Hutchens▶️ Listen to these 30 minutes to learn how to handle customer complaints like an elite cleaning business operator.
📈 Learn what we do at Otuvy: https://www.otuvy.com
Join me, Caden Hutchens, and my co-host, Samuel Clayton, for the sixth episode of The Magnetic Operator podcast. In this episode, we discuss how to proactively build operational systems to prevent customer complaints. And when complaints do come in, how to turn them from a hiccup into an opportunity.
Who am I? 👇
I’m Caden Hutchens, CEO of Otuvy, with over a decade of experience working in the facility services industry. During this time, I've consulted with BSCs and facility management leaders, achieving operational excellence and quality management success.
My journey started from hands-on labor jobs to becoming an assistant at Otuvy, gradually climbing the ranks. From these diverse experiences, I aim to share valuable knowledge to help businesses in the facility service industry thrive.
My content focuses on how operational leaders in facility management and commercial cleaning can use leadership and operational frameworks to enhance their relationships with managers, employees, clients, and key stakeholders. From my experience, if these three relationships are dialed in, you’ll see a massive impact on your work life.
I'm passionate about collaborating to achieve significant business and personal goals. Let's build a community of like-minded leaders who can inspire each other!
-C.H.