In this episode, Joanna Agosta Shere opens up about leading through the uncertainty of the COVID-19 pandemic and the lessons that shaped her role as CEO. She shares how calm communication, adaptability, and change management became critical tools for guiding her company through crisis. Joanna reflects on the challenges of transitioning from peer to leader, the importance of rebuilding trust after setbacks, and the role of empathy in driving collaboration and innovation. At the heart of her journey is a commitment to building a supportive company culture that balances high performance with genuine care while overcoming self-doubt and staying focused on the future.