What happens when a leader stops trying to be the smartest person in the room? In this episode, Mark Stockford, VP of Service Operations at ServiceNow, shares how embracing
humility, servant leadership, and even “ridiculous ideas” helped him scale a 700-person organization and navigate hypergrowth as ServiceNow expanded from 4,000 to 30,000
employees. Drawing on his unconventional career across eBay, Zynga, and Ask.com, Mark breaks down his Guide, Lead, Shape framework, why titles matter less than impact, how
authentic connection creates loyalty, and how leaders can guide teams through massive change, including AI, without fear. This is a candid conversation about showing up as
yourself, empowering others, and building teams that choose to follow you through transformation.